Return Policy

30-day Returns Policy

We will accept returns on products (excluding custom and clearance items) where the product or packaging brand new condition, cut, altered, washed, worn, or damaged no later than 7 days of the received date. Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge.

Please note that customized (any added cut or custom color) pieces are not eligible for returns / exchange.

Return Fees

We does not provide return shipping labels. Return shipping costs are the customer's responsibility. If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $40 from your refund as loss of freight and handling fee.

Return Steps

1.Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include order # in email)

2.Please email us with photos of the goods for our reference. We will reply you within 24 hours

3.The shipping fee of return would be paid by customers.

4. Once we receive your return package, we will send you an email regarding your refund.

5. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

6. Depending on the returned package you could look to receive your refund within 3 to 4 working days.

“Please note that if you returned the hair untouched and uncut the refund process can be refunded faster."