Return Policy

30-day Returns Policy

We gladly accept return of all eligible products no later than 30 days from the original ship date. 

Please note that customized (any added cut or custom color) pieces are not eligible for returns / exchange.

WHAT ARE ELIGIBLE PRODUCTS?

Products that:

1. Are in the same condition as when you received them (unaltered, unworn, undamaged, free from styling products or odors).
2. Have all original tags attached and are in their original packaging.
3. Are returned within 45 days of the original ship date.

WHAT ARE INELIGIBLE PRODUCTS?

Products that:

1. Are altered, worn, washed, or damaged.
2. Are custom orders, clearance items, final sale items, or from the Gift Gallery.
3. Include custom hair services (these are classified as custom orders).
4. Are purchased at wholesale prices unless there are significant quality issues.

Ineligible products will be returned to you at your expense.

Return Fees

We does not provide return shipping labels. Return shipping costs are the customer's responsibility. No restocking fee!

Return Steps

1.Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include order # in email)

2.Please email us with photos of the goods for our reference. We will reply you within 24 hours

3.The shipping fee of return would be paid by customers.

4. Once we receive your return package, we will send you an email regarding your refund.

5. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

6. Depending on the returned package you could look to receive your refund within 3 to 4 working days.

“Please note that if you returned the hair untouched and uncut the refund process can be refunded faster."